Your information,
and what we do with it.

What we collect

We collect what you type into a form or the chat window on this site, and nothing else. There is no account to create, and you can read every page here without telling us anything about yourself.

When you message us through the chat window, we receive your name, your phone number, your message, and which of its two text-message boxes, if any, you ticked: one for informational messages about your enquiry, one for promotional messages.

When you submit a project enquiry, we receive:

• Your name, and your organisation if you give one
• Your email address and phone number
• How you would prefer we contact you, and which text-message boxes, if any, you ticked
• What you are looking to have made — the service, your description, and the quantity and date if you give them
• Whether your artwork is ready, coming later, or still to be designed
• Which page you submitted the form from, so we know what you were reading when you got in touch

One thing we collect that you cannot see

Our forms carry a hidden field and record the moment the page finished loading. Automated bots fill in every field they find and submit instantly; people do neither. Comparing the two lets us reject junk without making you solve a puzzle to reach us.

Nothing about this identifies you, and none of it is used for any other purpose.

Analytics and cookies

This site uses Google Analytics 4 to understand how people find us and which pages are worth keeping. That, and the chat window described below, are the only outside services that run while you read this site.

To do that it sets cookies in your browser and tells Google which pages you looked at, roughly what part of the world you are in, and what kind of device and browser you used. Google works that approximate location out from your IP address and does not store the address itself.

When you send us an enquiry, we also record that a submission happened and which page it came from. What you actually typed is not sent to Google. Your name, your contact details and your description of the job go only to us and to the providers described below.

We do not use any of this to advertise to you. The Google features that would build an advertising profile out of your visit are switched off, we run no ad pixels, and we have nothing to sell to anyone who wants this data.

Cookie consent rules differ from one place to another, and they change. As this site is set up today, it does not show a consent banner — we would rather say plainly here what is collected than ask you to dismiss a box on every visit. If that changes, this section changes with it.

The chat window in the corner of the page (it appears on every page except the two that carry our own enquiry form) is provided by our customer relationship system and loads from its servers. It may keep a small amount of information in your browser so that a conversation you start carries on as you move between pages. It is not used to advertise to you.

If you would prefer not to be counted, most browsers offer a setting or an extension that blocks analytics, and Google publishes its own opt-out add-on. Any of them will work here, and nothing on this site behaves differently if you use one.

Why we collect it

To answer you. A project enquiry is a request for a person to get back to you with real information, and we cannot do that without knowing how to reach you and what you want.

We also keep a record of the enquiry so that if you come back to us later, we can pick up where we left off rather than starting again.

Who else sees it

Messages you send through the chat window, and any text messages we exchange with you, are handled by the customer relationship system described below and by the messaging carriers that deliver them.

Your enquiry reaches our own staff, and passes through two kinds of service provider on the way: an automation service that routes the submission, and the customer relationship system where we keep our records. Our email provider carries the internal notification that tells a member of staff you are waiting.

They process this information on our instructions so that we can reply to you. We do not sell your information, we do not rent it, and we do not hand it to anyone for their own marketing.

Separately from your enquiry, Google receives the browsing information described under "Analytics and cookies" above. It never receives what you typed into a form.

We will disclose information if the law requires it of us. If that ever happens we will tell you, unless we are legally prevented from doing so.

Marketing

Sending us an enquiry does not add you to a mailing list or a marketing text list. We send marketing — by email or by text — only when you have separately agreed to it, and you can stop it at any time. Marketing texts need their own permission, described under "Text messages" below.

Text messages

We text you only with your permission, and there are two separate permissions. Ticking the customer-care text box on an enquiry form, or the informational/transactional messages box in our chat window, lets us text you about your enquiry, quote, proof, order, pickup, or follow-up on work we have done for you. Ticking the separate marketing text box (in the chat window, the promotional messages box) lets us also send promotions, offers, and reorder reminders. Neither box is ever ticked for you, and neither is a condition of purchase.

Sending an enquiry, choosing "Text message" as how you would like a reply, or agreeing to customer-care texts does not sign you up for marketing texts. Reply STOP to stop all texts at any time, or HELP for help. Message frequency varies, and message and data rates may apply. The full terms are on our Terms & Conditions page.

We keep a record of each permission — which box, where, and when — so that we can honour it and show that you gave it.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How long we keep it

We keep enquiry and customer records for as long as we are doing business with you, and afterwards for as long as we need them for our own accounting and legal obligations. Records we no longer need for either reason are deleted.

If you want your information removed sooner, ask us — see below.

Keeping it safe

This site is served over an encrypted connection, and your enquiry is sent encrypted. Access to our customer records is limited to people who need it to do their job.

We never ask for payment card details on this website, and we never ask for a password or financial information by email. If you receive a message claiming to be from us and asking for either, it is not from us — call us on the number below and tell us.

What you can ask us to do

You can ask us to:

• Tell you what information we hold about you
• Correct anything that is wrong
• Delete your information, where we are not required to keep it
• Stop contacting you

Children

This site is meant for people doing business with us, and we do not knowingly collect information from children under 13. If you believe a child has sent us something, tell us and we will remove it.

Changes to this policy

If we change how we handle your information, we will change this page and update the date at the top. This version is effective September 27, 2026.